No refunds, Exchanges only. Customer pays for shipping cost for return, unless items are received damaged, or return to a show location. Items must be in resellable condition.
All orders are made to order. A 20% restocking fee will be added for returned orders. All cancelled orders must be cancelled before the order is made. No returns on custom items.
Our items are all handmade by us in Saugerties Ny. Imperfections are common with the use of Old natural wood. Although this is true, we try our best to incorporate or eliminate the worst of the imperfections
If for any reason an item fails to live up to its original quality, including magnets, we will exchange them for the same item, or equivalent.
Most items we ship within just a couple of days of your order. We try very hard to ship all items within 7-10 days. however, there are a handful of items that could take slightly longer. If you have an event that you need something for, please indicate when you need it. We can try to accomodate your request. To be certain call us. Thanks for understanding, we handmake every item to order. FEDex, UPS, or USPS may be used interchangeably at our discretion.